Questions
The ones we're asked most. Anything else, email us and a person will answer.
How soon can I play on it?
Minutes. Your server is created the moment your payment goes through, and the game installs itself while you're still on the page. Minecraft servers then walk you through a short setup: name, version, world, who can join. You can skip it in one press.
The address to give your friends is on the server's page as soon as it exists.
Where are the servers?
Auckland, New Zealand. That's the right side of the Pacific for anyone in New Zealand or Australia: the difference between a server here and one in the United States is roughly 150 milliseconds of lag on every block you break.
Your files stay in New Zealand too.
What's the catch with the free plan?
No card, no trial countdown. The limits are honest ones: a free bot can burst to a full processor core but not sit on one, and its network is limited by speed, never by how much you transfer in a month. Both are generous for a normal bot and stingy for someone relaying video through it. Free servers also show a small ad for premium hosting. Paid plans never do.
The other rule is that you have to turn up. If nobody signs in for 30 days the server is paused. Nothing is deleted, and signing in starts it again. We email you at 90 days, and again before anything goes, and you can call it off with one button. Paid servers are never treated this way.
What's the 2 Week Minecraft Phase?
A way to run a Minecraft server for 14 days at half the monthly price, paid once. It isn't a subscription: nothing renews by itself, so there's nothing to cancel and no surprise charge. We email you in the last few days, and then you can pay for another 2 weeks or move the same server to a monthly or yearly plan and keep everything on it.
If you do neither, the server stops and your files are kept for 90 days so you can download them. After that they're deleted. Phases are paid by card.
Can I bring a world or a bot I already have?
Yes, and you don't have to rebuild anything. Drag the world folder into the file manager, or connect with any SFTP client for something large. You generate a file-transfer password on the server's Settings tab.
Bots are the same: upload your code, put your token in the environment editor, and press start. Mods and plugins can come from our library instead, which installs them with a button.
What happens if I cancel?
Cancelling stops the next payment. The server keeps running until the end of the period you've already paid for, and nothing is deleted before then.
Changed your mind? A card subscription can be resumed from the server's page until then. After that the server is paused, not deleted: your files stay on it, you can still download them from its page, and subscribing again brings it straight back. Take a copy of anything precious anyway through the file manager, SFTP, or a backup, and email us if you need a hand.